Customer experience management gets its own service management layerAlcatel Lucent has announced that it is making its Motive Customer Experience solution available as a managed service. To back up the introduction of the managed service the company says it will deploy a patent-pending methodology from Bell Labs that will allow a service provider to monitor […]
Industry must identify the "crown jewels" of most value to OTT providersTelecoms service providers must adapt to a "new ecosystem" or face going "under the floor", according to Martin Creaner, CEO of the TM Forum. In a speech that Mobile Europe understands will be widely similar to his address to Management World next week, Crea […]
Huawei has signed a five year managed services agreement with Telefónica UK to plan and manage the operator's mobile core network. The agreement sees 56 permanent roles — those who currently plan and build Telefónica UK’s core network — transfer to Huawei. A further 62 contractor roles will also transfer alongside the permanent employees.A Huawei spok […]